Seminar: Lessons from Best-in-Class Service Contractors—Leveraging Key Performance Indicators to Drive Results

In the last few years, your burden as a contractor has been to figure out how to sort through the influx of data bombarding you and effectively use the information to make better business decisions. As technologies improve and are integrated to address this, the challenge becomes making sense of the data in a way that’s meaningful to your company. This session is based on data compiled from the 2019 MSCA Benchmark Survey.


You will learn:

  • How to determine Key Performance Indicators (KPIs) that can be tracked and used to communicate day-to-day business operations
  • Practices the most successful contractors use to make their companies best in class and how to emulate them
  • Strategies for selecting and implementing your unique KPIs when you return to the office

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