Executives, employees and staff deal with hundreds of daily complaints from both customers and coworkers. In this fast-paced and funny presentation you will learn:

• What’s wrong with complaining?
• What is (and isn’t) a complaint?
• The five reasons people complain.
• How to stop complaining (and get others to follow suit)
• Positive leadership in a negative world

You’ll leave inspired, mindful of your own complaints and motivated to approach complainers with new, simple and effective strategies.