Executives, employees and staff deal with hundreds of daily complaints from both customers and coworkers. In this fast-paced and funny presentation you will learn:
- What’s wrong with complaining?
- What is (and isn’t) a complaint?
- The five reasons people complain.
- How to stop complaining (and get others to follow suit)
- Positive leadership in a negative world
You’ll leave inspired, mindful of your own complaints and motivated to approach complainers with new, simple and effective strategies.