Featured Speaker: Complaint Free Business with Will Bowen

Executives, employees and staff deal with hundreds of complaints on a daily basis from both customers and coworkers. In a fast-paced and funny presentation you will learn: 

 

          • What’s wrong with complaining? (Complaining’s destructive effects on health, happiness, relationships and career)
          • What is (and isn’t) a complaint?
          • The 5 reasons people complain (as remembered by the acronym G.R.I.P.E.) 
          • How to get other people (and ourselves) to stop complaining
          • Positive leadership in a negative world 

 

You’ll leave inspired, mindful of your own complaints and motivated to approach complainers with new, simple and effective strategies.