As Vice President of one of the nation’s largest mechanical service companies, Kip oversees Mesa’s 12 offices HVACR service operations, production and recruiting. This includes supporting customer’s maintenance, repairs, automation, facility and energy requirements. Kip’s growth initiatives include Mesa’s National/Regional service department which overlap office geography and require single line of customer communication for all multiple site customers with repeatable continuity across California, Arizona and Nevada.
He understands the importance of every Mesa office having financial responsibility and accountability while creating their own “local” feel and presence with customer relationships. He also assists in the start up, deployment and continued operations of multiple offices that increased Mesa’s footprint and created “service self performance” in the largest and most populated area of the country.
During his tenure, Mesa has deployed hundreds of field work order devices (currently i-pads) that support wireless dispatching and work order generation along with deployment of fleet GPS to streamline response times and increase productivity. Kip is consistently researching and guiding Mesa’s service business to new heights in customer satisfaction, revenue, margins and maintenance base while maintaining focused goals and objectives internally and externally with new, existing and longtime customers.
During the course of his career, Kip has either worked directly with or had oversight in all aspects of the mechanical HVACR customer service business including field, dispatch, sales, operations, and finance departments. His 17 years of field experience set him apart from many in service management and provides a unique perspective for leadership and oversight of the service business beyond the profit and loss statements.
His career after graduating from college started in the field and led to completion of five year United Association Apprentice Program in Los Angeles. From there Kip moved to Journeyman, then Foreman and progressed to Service Manager for Comm Air, then Cal Air Inc. in Fresno, California and eventually relocated to Sacramento. His understanding of California’s multiple areas of populated geography along with his association and understanding of all local unions in California is beneficial to Mesa’s growth in the service business. Mesa’s maintenance base has grown from $5million to $24million during his tenure and Mesa’s service revenue has grown from $8million to over $110million.
Kip holds an AA degree from Fullerton College and a bachelor’s degree in Education from California State University Fresno. He has certified journeyman air conditioning status along with universal EPA and OSHA 10 certifications. Kip is a member of the Executive Board of Directors for Mechanical Service Contractors of America and is chair of MSCA’s Education Committee. He is chairman of Local #250 Joint Journeyman Apprentice Training Trust and is also a member of the Northern California Oversight Committee.
Kip is married to his childhood sweetheart, Trish for 37 years and they have three children, Jimmy, Jenny and Jeanne and one grandchild Delilah. Kip enjoys all water activities along with golf and family trips to the desert.